heat transfer paper| inkjet heat transfers

We have listed the questions that we are asked the most by our customers. If your question is not answered here please email us at sales@sespecialty.com.

Heat Transfer Paper Questions

Q. I am interested in ordering heat transfer paper, but I am not sure what I need?

A. Our experienced and helpful sales team will be glad to assist you with ordering the correct transfer paper for your use. To contact a member of our sales team please give us a call at 1-866-285-5339 or email us at sales@sespecialty.com. Please email us or call us with the following information?

Printer Make/Model? Laser/Inkjet? Once this information is received we can help you decide what paper is best for you.
Q. What is the differences between your inkjet heat transfer papers?

A. SES Jet Trans: Hot Peel, Matte Finish, Light Color Garments

Image Jet Lite 2: Cold Peel, Glossy Finish, Light Color Garments

Image Jet Dark 2: Cold Peel, Glossy Finish, Dark Color Garments
Q. What laser heat transfer paper should I purchase?

A. If you are not sure what laser heat transfer paper you should purchase please email us your laser printers make/model to sales@sespecialty.com. We will be glad to assist you. If you need immediate assistance, please call us at 1-866-285-5339 between the hours of 8:30am and 5:00pm Central Standard Time.

Ordering Information
Q. What methods of payment do you take?

A. Our online stores shopping cart is administered by PayPal.  PayPal is a very secure service and accepts many forms of payment including VISA, MasterCard, American Express, Discover and echeck. If you are uncomfortable using PayPal, please call us at 1-866-285-5339 to order by phone. We accept VISA, Mastercard and Discover for phone orders. C.O.D. orders are also available upon approval by our credit department.

Return Policies

Please click on this link for our Return Policy.

Shipping Questions

Q. How soon will my order ship?

A. We do everything possible to ship all heat transfer paper orders the same business day if placed by 3:30pm Central Standard Time. Bulk ink systems, laser printers, heat presses and inks normally ship within 48 hours of order.  However many times they ship the next business day. If you are concerned about your order shipping the same business day please feel free to call us at 1-866-285-5339.

Q. I need my order tomorrow, how do I place a next day air order?

A. All internet orders ship UPS Ground or U.S. Priority Mail. If you need UPS Next Day Air, Next Day Air Saver, UPS 2nd Day Air or Saturday Delivery please call us with your order at 1-866-285-5339 and we will be happy to fulfill your request.

Q. Will I be notified when my order ships?

A. Yes, you will receive via email a UPS Ship Notification either from UPS or from our shipping department when your order ships. If for some reason you do not receive a notification within 1 business day of your order, please email us at sales@sespecialty.com and we will provide you the order status and shipping information.

Technical Problems
If you are having a technical issue with a product you purchased from us please email us at techsupport@sespecialty.com. Please include in your email: The name you ordered under, date of order, product you're using and a description of the problem you are having. One of our representatives will reply to your email as soon as possible.

ORDER ONLINE OR CALL 1-866-285-5339 TO PLACE YOUR ORDER!

Pricing and terms are subject to change without notice.

ORDER ONLINE OR CALL 1-866-285-5339 TO PLACE YOUR ORDER!